We want you to love your Christmas Advent Calendar Bracelets!

Refund Policy

Last updated: September 22, 2026

At Bracelet Advent Calendar, we want you to be completely satisfied with your Christmas Advent Calendar Bracelets. If for any reason you are not, we offer a straightforward refund and exchange policy.

1. 30-Day Return Window

You have 30 calendar days from the date your order was delivered to initiate a return for a refund or exchange. After 30 days from the delivery date, unfortunately, we can’t offer you a refund or exchange.

2. Condition of Returned Items

To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in its original packaging with all original tags and accessories included.

3. Return Process

Initiate Return: To start a return, please contact our customer service team at support@braceletsadventcalendar.com. Provide your order number and the reason for the return.
Receive RMA Number: Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back. Please do not send your purchase back to the manufacturer or without an RMA number, as it may not be processed.
Package and Ship: Securely package the item(s) in their original packaging. Clearly write the provided RMA number on the outside of the package.
Tracking: We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refund Method and Timeline

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days after we receive the returned item. Please note that it may take some additional time for your bank or credit card company to post the refund to your account.

5. Return Shipping Costs

The customer is responsible for paying the return shipping costs for unwanted items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be deducted from your refund unless the item was damaged or defective (see section 7).

6. Non-Returnable Items

Certain types of items cannot be returned. These include:

Gift cards.
Personalized or custom-made items.
Clearance or final sale items.
Items that have been opened, used, or are not in their original condition (unless defective).

7. Damaged or Defective Items

We thoroughly inspect all items before shipping, but if your Christmas Advent Calendar Bracelets arrive damaged or defective, please contact us immediately at support@braceletsadventcalendar.com within 7 days of delivery. We will gladly offer you a free replacement or a full refund, including return shipping costs if applicable. We may require photographic evidence of the damage or defect.

8. Exchange Policy

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@braceletsadventcalendar.com to initiate the process. If you wish to exchange an item for a different product or simply change your mind, please follow the return process for a refund and place a new order for the desired item.

9. Late or Missing Refund Troubleshooting

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at support@braceletsadventcalendar.com.

10. Contact Information

For any questions regarding our Refund Policy, please contact us at support@braceletsadventcalendar.com.